Terms of Service

Effective Date: June 24, 2026. These Terms of Service ("Terms") supersede and replace any prior terms of service or end-user license agreement.

Introduction

These Terms are an agreement between Table's Ready, LLC ("TablesReady," "we," "us," or "our") and the people and businesses that use our products. They govern your use of the TablesReady web application at host.tablesready.com, our mobile applications, our website at www.tablesready.com, and the related waitlist, reservation, check-in, and guest-messaging features we provide (together, the "Services").

Because two different groups use the Services in two different ways, these Terms are organized into three parts:

Part A — Customer Terms applies to the businesses that hold a TablesReady account and use the Services to run their operations.
Part B — Guest & End-User Terms applies to individuals who check in, make or manage a booking, or receive or reply to notifications, but who do not hold a TablesReady account.
Part C — General Terms applies to everyone — both Customers and Guests.

Definitions

"Customer" (also "you" in Part A) means the business or other organization that creates a TablesReady account — whether a Free account, a Free Trial, or a paid subscription — or that uses the Services to manage its waitlist, reservations, or guests.
"Authorized Users" means the Customer's owners, employees, and other personnel who access the Customer's account.
"Guest" means an individual who interacts with the guest-facing features of the Services — for example, by adding themselves to a waitlist, checking in, creating or managing a booking, or receiving or replying to SMS or voice notifications — and who does not hold a TablesReady account. A Guest's relationship regarding their booking, visit, or place in line is with the Customer (for example, the restaurant), not with TablesReady.
"Customer Data" means the information that a Customer or its Guests submit to, or generate through, the Services.
"Services" has the meaning given above.

Acceptance

By creating a TablesReady account (Free, Free Trial, or paid), or by otherwise accessing or using the Services, you agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you are authorized to bind that entity, in which case "you" refers to that entity.

If you do not agree to these Terms, do not access or use the Services.

We may modify these Terms from time to time as described in Part C, "Changes to These Terms." Your continued use of the Services after a change takes effect means you accept the updated Terms.

Part A — Customer Terms

This Part applies to Customers — the businesses that hold a TablesReady account. In this Part, "you" and "your" mean the Customer.

1. The Services and License Grant

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Services during your subscription term, solely for your own internal business purposes. Where the Services include a mobile application, we grant you a similar limited license to install and use that application on devices you own or control, for the same purpose.

All rights not expressly granted to you are reserved by TablesReady. You receive no ownership interest in the Services, and nothing in these Terms transfers any of our intellectual property to you.

Apple App Store Terms

If you download or use a TablesReady mobile application from the Apple App Store, the following additional terms apply:

these Terms are between you and TablesReady only, and not with Apple Inc. ("Apple");
Apple is not responsible for the Services or the content of the application;
TablesReady, not Apple, is responsible for any maintenance and support for the application, but only as expressly required by these Terms or applicable law;
Apple has no warranty obligation for the application, and any claims, losses, liabilities, damages, costs, or expenses attributable to a failure to conform to any warranty are TablesReady's responsibility to the extent not disclaimed or limited by these Terms;
Apple is not responsible for addressing claims by you or any third party relating to the application, including product-liability claims, claims that the application fails to conform to legal or regulatory requirements, consumer-protection claims, or intellectual-property infringement claims;
you must comply with the App Store terms of service and any applicable usage rules; and
Apple and its subsidiaries are third-party beneficiaries of these Terms as they relate to the Apple-sourced application and may enforce those terms against you.

2. Accounts and Security

To use most features of the Services you must create an account. The information you provide when you create an account must be accurate, complete, and current, and you must keep it up to date.

You are responsible for keeping your account credentials confidential and secure, and you are responsible for all activity that occurs under your account, including the actions of your Authorized Users. You must promptly notify us at support@tablesready.com if you believe your credentials have been lost, stolen, compromised, or misused, and you should change affected credentials right away.

3. Acceptable Use

You agree not to, and not to permit any Authorized User or third party to:

use the Services for any unlawful purpose, or to solicit or facilitate any unlawful act, or in violation of any applicable international, federal, state, provincial, or local law, rule, or regulation;
infringe or misappropriate the intellectual property or other rights of TablesReady or any third party;
harass, abuse, defame, threaten, or discriminate against any person, or transmit content that is obscene, libelous, or otherwise objectionable;
submit false or misleading information, or impersonate any person or entity;
upload or transmit viruses, malware, or any other malicious code, or otherwise interfere with or circumvent the security or integrity of the Services or any related systems or networks;
copy, modify, translate, or create derivative works of the Services; reverse engineer, decompile, or disassemble any part of the Services, or attempt to derive their source code, except to the extent that restriction is prohibited by applicable law;
rent, lease, sell, sublicense, or otherwise make the Services available to any third party, or use the Services to build or support a competing product or service;
access the Services to scrape, spider, crawl, or harvest data, or use any automated means to access the Services except through interfaces we provide; or
use the Services in any high-risk environment where failure could lead to death, personal injury, or severe physical or environmental damage.

We may suspend or terminate your access for any violation of this section, as described in Part C.

4. Guest Communications and Messaging (SMS and Voice)

The Services let you send notifications to your Guests by SMS text message and, in some cases, by voice or automated call. You are solely responsible for the content of those communications and for how you use them.

Your responsibility for consent and compliance. You are solely responsible for obtaining and maintaining all consents and permissions required by law before contacting your Guests, including under the Telephone Consumer Protection Act (TCPA) and equivalent state laws, and — where voice calls are recorded — under federal and state call-recording and wiretapping laws. You are responsible for honoring opt-out requests, for the accuracy of the contact information you enter, and for complying with all laws applicable to your communications with Guests. You acknowledge that TablesReady has no involvement in, control over, or liability for the messages you choose to send.

Stop and help. Guests can stop messages at any time by replying "STOP," after which we will send a confirmation and they will no longer receive messages. Guests who reply "HELP" will receive assistance information, and may also contact us at support@tablesready.com. Carriers are not liable for delayed or undelivered messages, and message and data rates may apply to messages sent to or from Guests.

Wait-time estimates. Although the Services may estimate an approximate wait time, such estimates are never a guarantee, and we make no representations about their accuracy.

Limits and restrictions. We may place reasonable limits on the number of times you can contact a Guest through the Services in connection with a given entry. You are prohibited from using Guest information obtained through the Services to send marketing communications to Guests who have not agreed to receive them, or from selling or otherwise transferring that information to third parties.

5. Customer Data

As between you and TablesReady, you own all Customer Data. You grant us a worldwide, non-exclusive, royalty-free license to host, store, process, transmit, display, and otherwise use Customer Data as necessary to provide, maintain, secure, troubleshoot, and improve the Services, and as otherwise described in our Privacy Notice and Data Processing Agreement. We do not use Customer Data to train artificial-intelligence or machine-learning models.

We may generate and use aggregated and de-identified information derived from Customer Data and from use of the Services (information that does not identify you, any Authorized User, or any Guest) for analytics, benchmarking, and to operate and improve the Services. Such aggregated and de-identified information belongs to TablesReady.

You are responsible for maintaining your own backups of Customer Data. The Services are not intended to be, and should not be relied upon as, your sole repository or backup of any data.

No Protected Health Information

The Services are not designed to receive or process protected health information ("PHI") under the Health Insurance Portability and Accountability Act ("HIPAA"), and TablesReady does not act as a business associate unless we separately enter into a written business associate agreement with you. You must not submit, collect, store, transmit, or ask Guests to submit PHI through the Services unless we have entered into such an agreement. You are responsible for configuring and using the Services so that you do not submit regulated health information or other sensitive information that the Services are not intended to process.

6. Feedback

If you send us suggestions, ideas, or other feedback about the Services, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use that feedback for any purpose, without restriction, attribution, or compensation. We are under no obligation to keep feedback confidential, to act on it, or to respond to it.

7. Fees and Payment

This section applies only to paid subscriptions. Free accounts and Free Trials are provided at no charge but remain subject to all other terms in this agreement.

Pricing. Use of paid Services is subject to the fees described to you at the time of signup or as otherwise then in effect. Our pricing may change. We may add new products or features for additional fees, or change the fees for existing products, and any change will take effect in the billing cycle following notice to you.

Free Trials. Free Trials do not automatically convert to paid subscriptions unless you actively provide payment information and click to activate a paid subscription. If you do not activate a paid subscription before your Free Trial ends, your access to paid features may end or be limited.

Subscriptions and billing. Paid subscriptions begin when you activate a paid subscription. Paid subscriptions automatically renew at the end of each billing cycle, and you will be charged on your renewal date for the next cycle. The length of a billing cycle depends on the subscription you choose (for example, monthly or annual). You may cancel your subscription at any time in your account settings. Unless we agree otherwise in writing, cancellation takes effect at the end of the then-current billing term, and you will continue to have access to paid Services until that term ends.

Refunds. By default, fees are non-refundable and we do not issue partial refunds for cancellations that take effect in the middle of a billing cycle. If you want to terminate shortly after a renewal, you may contact billing@tablesready.com within seven (7) days after the renewal date. We may, in our discretion, issue a refund and terminate the subscription promptly if the Services have not been used during the renewed term. For annual subscriptions, you may request cancellation and a prorated refund during the first six (6) months of the annual subscription term. Any prorated annual refund will be calculated by subtracting the full then-current monthly price for the same plan and tier for the months, including partial months, that the subscription was active from the annual amount actually paid. No prorated annual refund is available after the first six (6) months of the annual subscription term, unless required by law or separately agreed in writing.

Payment information and taxes. You must provide accurate, complete, and current payment information and keep a valid means of payment on file. You authorize us to charge your on-file payment method for all fees you incur. You are responsible for all applicable taxes other than taxes based on our net income, and for any foreign-exchange fees. Transactions are in U.S. dollars unless we state otherwise.

Failed payments. We will email you a receipt when your payment method is charged, and we will notify you if a payment fails. If your payment method cannot be charged, we may suspend your access to paid Services until you update your payment information.

Chargebacks. If you have a billing dispute, please contact billing@tablesready.com. If you dispute or reject a valid charge with your bank or card company, we may treat it as a breach of your payment obligations and suspend or terminate your account. We are not liable for any loss of Customer Data resulting from a suspension or termination caused by a chargeback. To resume the Services you may need to re-subscribe and pay any outstanding fees, including fees our payment processor charges us as a result of the chargeback.

8. Confidentiality

Each party (the "Receiving Party") may have access to non-public information of the other party (the "Disclosing Party") that is identified as confidential or that a reasonable person would understand to be confidential ("Confidential Information"). The Receiving Party will use the same degree of care it uses to protect its own confidential information (and no less than reasonable care), will use Confidential Information only to perform under these Terms, and will not disclose it except to its personnel and advisors who need to know it and who are bound by confidentiality obligations.

Confidential Information does not include information that is or becomes public through no fault of the Receiving Party, was already known to the Receiving Party without a duty of confidentiality, is rightfully received from a third party, or is independently developed. The Receiving Party may disclose Confidential Information if required by law, provided it gives reasonable advance notice where permitted.

9. Intellectual Property

The Services, including all software, content, designs, text, graphics, and trademarks (other than Customer Data), are owned by TablesReady or its licensors and are protected by intellectual property and other laws. "TablesReady" and our logos are our trademarks, and you may not use them except as expressly permitted by these Terms or with our prior written consent.

10. Marketing — Use of Customer Name and Logo

You grant us the right to use your business name and logo to identify you as a TablesReady customer on our website, at trade shows, and in our marketing materials. This license is non-exclusive and limited to identifying you as a user of the Services, and does not extend to any other use without your consent.

If you prefer that we not use your name or logo, you may opt out at any time by emailing info@tablesready.com, and we will stop using them in new materials within a reasonable time.

11. Third-Party Services, Integrations, and Links

The Services may let you connect to or use third-party products, integrations, and tools (for example, point-of-sale or reservation integrations). We provide access to any such optional tools "as is" and "as available," without warranties of any kind, and we have no liability arising from your use of them. Your use of a third-party product is governed by that third party's terms and policies, and you should review them before connecting.

If you give an integration provider access to your TablesReady account, you serve as the data controller of the information shared, and the integration provider serves as a data processor for the purposes of applicable data-protection laws. Integration providers you enable are not our sub-processors.

Certain content or links in the Services may come from or redirect you to third-party websites that we do not control and are not responsible for. We are not liable for the content, accuracy, products, services, or practices of any third-party site, and your dealings with third parties are solely between you and them.

Part B — Guest & End-User Terms

This Part applies to Guests — individuals who use the guest-facing features of the Services or who receive or reply to notifications, but who do not hold a TablesReady account.

1. Acceptance by Use

By adding yourself to a waitlist, checking in, creating or managing a booking, or receiving or replying to notifications through the Services, you agree to these Terms, including the General Terms in Part C (which include important disclaimers, a limitation of liability, and a governing-law and venue provision). If you do not agree, do not use these features.

2. Your Relationship Is With the Business

TablesReady provides the Services to businesses (such as restaurants) so they can manage their waitlists, reservations, and guest communications. When you check in, join a waitlist, or make a booking, your relationship regarding that visit, booking, or place in line is with the business, not with TablesReady. We operate the platform on the business's behalf as its service provider, and the business — not TablesReady — is responsible for honoring your booking, seating you, and handling your visit.

3. Acceptable Use by Guests

When using the guest-facing features, you agree not to: use them for any unlawful purpose; submit false or misleading information or impersonate another person; interfere with or attempt to disrupt or circumvent the security of the Services; or use any automated means to access them. We may remove access or content that violates these Terms.

4. Messaging

If you provide a phone number or interact with a business through the Services, you may receive SMS text messages or calls about your wait, booking, or visit. You can stop SMS messages at any time by replying "STOP," and you can reply "HELP" for assistance. Message and data rates may apply, and the number of messages you receive depends on the business's settings and your activity. Carriers are not liable for delayed or undelivered messages. The business that contacts you is responsible for its communications with you.

5. Your Privacy

The personal information you provide through the Services is generally controlled by the business you are interacting with, and that business is responsible for how it uses your information. For information about how TablesReady handles personal information as the business's service provider, and about your privacy choices, see our Privacy Notice and Cookie Notice.

Part C — General Terms

This Part applies to everyone — both Customers and Guests. In this Part, "you" and "your" refer to whoever is using the Services, whether a Customer or a Guest.

1. Privacy and Data Protection

Your use of the Services is subject to our Privacy Notice and Cookie Notice. For Customers, where we process personal information on your behalf, the terms of our Data Processing Agreement apply and are incorporated by reference. As between a Customer and TablesReady, the Customer is the data controller of Guest personal data and TablesReady acts as the data processor, under applicable data-protection laws including the GDPR and UK GDPR where they apply. The Customer is responsible for obtaining and maintaining any consents required to permit our processing of Customer Data under these Terms.

Consent to Analytics and Service Improvement

When you create a TablesReady account — including a free account, a free trial, or a paid subscription — and when you use our application, you consent to our use of first-party analytics and similar technologies to operate, secure, troubleshoot, and improve the Product. This includes product-analytics events and the recording of a limited sample of in-application sessions to understand feature usage and improve the Product, as described in our Privacy Notice.

This account-based consent is a condition of creating and using a TablesReady account and our application. If you do not agree to our first-party product analytics and service-improvement processing, you must not create an account or use the application. This consent is limited to our own first-party use to provide and improve the Services. It does not waive, and nothing in these Terms waives, any right you may have under applicable law to opt out of the "sale" or "sharing" of your personal information or of targeted or cross-context behavioral advertising. We continue to honor those opt-out rights and the Global Privacy Control (GPC) signal even while you have an active account, and you may exercise them at any time through the controls described in our Privacy Notice and Cookie Notice.

If you are located in the European Economic Area or the United Kingdom, your consent to non-essential cookies and similar technologies is obtained and managed separately as described in our Cookie Notice, and is not given solely by your acceptance of these Terms.

2. Service Availability and Modifications

We may modify, update, suspend, or discontinue the Services, or any part or feature of them, at any time. We will use reasonable efforts to handle access issues responsibly, but access to the Services is subject to change, and we are not liable to you or any third party for any modification, suspension, or discontinuance. We do not warrant that the Services will be uninterrupted, timely, secure, or error-free.

3. Warranties and Disclaimers

EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. We do not warrant that the Services will meet your requirements, that any errors will be corrected, or that any results obtained from the Services — including wait-time estimates or the delivery of any message or call — will be accurate, reliable, or timely. Some jurisdictions do not allow the exclusion of certain warranties, so some of these exclusions may not apply to you.

4. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL TABLESREADY OR ITS OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, SAVINGS, OR DATA, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER THEORY, AND EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF TABLESREADY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT OF FEES YOU PAID TO US IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of these limitations may not apply to you; in those cases our liability is limited to the maximum extent permitted by law.

5. Indemnification

If you are a Customer, you will defend, indemnify, and hold harmless TablesReady and its officers, directors, employees, shareholders, affiliates, and agents (the "Indemnified Parties") from and against any and all claims, actions, liabilities, losses, damages, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the Services; (b) your violation of these Terms or any applicable law; (c) your communications with Guests, including any failure to obtain a required consent or to comply with messaging, call-recording, or wiretapping laws; (d) your Customer Data; or (e) any claim brought by a Guest or other third party relating to your acts or omissions.

6. Term and Termination

These Terms remain in effect while you use the Services. A Customer may stop using the Services and cancel its subscription at any time as described in Part A, Section 7; cancellation does not entitle you to a partial refund.

We may suspend or terminate your access to the Services, in whole or in part, at any time if we believe you have violated these Terms, if required by law, or to protect the Services, our users, or the public. Upon termination, your right to use the Services ends, and we may delete Customer Data in accordance with our Privacy Notice and Data Processing Agreement. Provisions that by their nature should survive termination — including the sections on Customer Data ownership, Feedback, Confidentiality, Intellectual Property, Disclaimers, Limitation of Liability, Indemnification, and these General Terms — will survive.

7. Governing Law; Arbitration; Class Action Waiver; Time to Bring Claims

These Terms, and any dispute arising out of or relating to them or the Services, are governed by the laws of the State of New Hampshire, without regard to its conflict-of-laws rules. The Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement.

Before starting arbitration, the party raising a dispute must give the other party written notice describing the dispute and the relief sought, and the parties will try in good faith to resolve it informally for at least thirty (30) days.

Except for disputes that qualify for small-claims court, and except for claims seeking injunctive or equitable relief for alleged misuse of intellectual property, unauthorized access to the Services, or violation of the Acceptable Use provisions, you and TablesReady agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Services will be resolved by final and binding arbitration administered by the American Arbitration Association ("AAA"). If you are a Customer, the AAA Commercial Arbitration Rules will apply. If you are a Guest or other individual using the Services for personal, family, or household purposes, the AAA Consumer Arbitration Rules will apply. The arbitration will be conducted by a single arbitrator. Unless the parties agree otherwise, the arbitration will take place in New Hampshire, by telephone, by video conference, or based on written submissions, as the arbitrator determines.

YOU AND TABLESREADY EACH WAIVE THE RIGHT TO A JURY TRIAL. YOU AND TABLESREADY ALSO AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, CONSOLIDATED, PRIVATE ATTORNEY GENERAL, OR REPRESENTATIVE ACTION. The arbitrator may award relief only in favor of the individual party seeking relief and only to the extent necessary to resolve that party's individual claim. If this class-action waiver is found unenforceable as to a particular claim or request for relief, then that claim or request for relief may proceed in court, but the remainder of this arbitration agreement will continue to apply to all other claims.

For any dispute that is not subject to arbitration, you and TablesReady agree to the exclusive jurisdiction of the state and federal courts located in New Hampshire, and you consent to personal jurisdiction in those courts. Any claim arising out of or relating to these Terms or the Services must be brought within one (1) year after the claim arises; otherwise it is permanently barred, except where applicable law requires a longer period.

8. Force Majeure

We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, governmental action, power or internet failures, or failures of third-party suppliers or telecommunications carriers.

9. Assignment

A Customer may not assign or transfer these Terms, in whole or in part, without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of all or substantially all of our assets. These Terms bind and benefit the parties and their permitted successors and assigns.

10. Notices

We may provide notices to you by email to the address associated with your account, or by posting on our website. You may send notices to us at info@tablesready.com or by mail to Table's Ready, LLC, 11 Forest Green Rd, Rye, NH 03870.

11. Miscellaneous

These Terms, together with the documents they incorporate (including our Privacy Notice, Cookie Notice, and Data Processing Agreement), are the entire agreement between you and us regarding the Services, and supersede all prior or contemporaneous agreements and communications. If any provision is found unlawful, void, or unenforceable, it will be enforced to the maximum extent permissible and severed from the rest, which will remain in effect. Our failure to enforce any right or provision is not a waiver of it. Nothing in these Terms creates any partnership, joint venture, agency, or employment relationship between the parties, who are independent contractors. You agree to comply with all applicable export-control and sanctions laws in your use of the Services. Any ambiguity in these Terms will not be construed against the drafting party.

12. Changes to These Terms

You can review the most current version of these Terms at any time on this page. We may update, change, or replace any part of these Terms by posting the updated Terms here, and, where the change is material, by providing notice by email or through the Services. Changes are effective when posted (or on a later effective date we specify). Your continued use of the Services after changes take effect means you accept the updated Terms.

13. Contact Us

Questions about these Terms may be sent to info@tablesready.com, or by mail to:

Table's Ready, LLC 11 Forest Green Rd Rye, NH 03870