Features of Our Waitlist App

We've designed our waitlist management system from the ground-up to be customizable and flexible to meet the needs of almost any waiting situation, from restaurants to emergency rooms to golf courses. Learn more about some of our features here.

Flexible digital waitlist

Flexible digital waitlist

  • Manage your waitlist on a tablet, computer or phone. Easily view, filter, search, and sort your waiting customers. The wait time counter will turn red when someone has waited longer than you quoted.
  • Streamlined interface for adding new customers. Add notes or select pre-defined notes categories from a drop-down when you add a new party.
  • Customize almost everything to fit your business' needs, from which columns are displayed to what you call your customers.
  • Log in from multiple devices simultaneously and have the waitlist sync in real-time between them.
Reservations/appointments

Reservations/appointments

  • Take reservations and have them show up in-line with your waitlist.
  • Import reservations or appointments in bulk through a CSV file if you have a separate scheduling/booking system.
Customizable notifications & chat

Customizable notifications & chat

  • Single button press to text or call waiting customers with the “ready” notification you've customized.
  • Additional notifications include confirmation texts for when someone is added to your list, next-in-line notifications to let someone know it's almost their turn, and follow-up notifications for after you've served them.
  • Add links to your website, social media, or calendar of events.
  • Text people from anywhere in the world -- just enter their country code before their phone number if they're from outside your country.

Public waitlist & SMS self sign up

  • Display your waitlist in your waiting area or link to it from your website. You can also include a personalized link in your confirmation texts, so people can see their place in line.
  • Let customers add themselves to your waitlist from your website or a kiosk.
  • Customize your public waitlist with your colors and text of your choosing.
  • Or let people sign up via text. Simply have them text "ADD {your venue} {their name}" to your TablesReady phone number and they'll be added!
  • Learn more about some of our recently released public waitlist features.
Estimated wait times

Estimated wait times

We'll predict your wait time given your current waitlist length based on your historic data. If your wait time varies by party size, we'll estimate waits for each size group. This can increase your quoted waits' accuracy significantly, and help increase retention by not over-quoting.

Detailed analytics

  • Understand Your Traffic and Waits.
  • View key metrics like for any timeframe, such as average wait time, how long it takes for guests to come back after being sent a notification, how often you served people before their quoted time, etc.
  • View trends over time and answer key questions like: how is your business trending lately? Are you improving? Plus, find out exactly when your waits get long by day of week.
Square POS integration

Square POS integration

If you use Square as your POS and want to notify customers when their order is ready, simply connect your Square account to TablesReady, attach customers with their name and phone number within your Square transactions, then click to text them from within TablesReady. Learn more about this integration.

CRM/customer management

CRM/customer management

Keep track of your customers in our Customers center. Quickly look up repeat customers and add them to your waitlist with the click of a button. See their visit history, and save additional information like email, address, birthday, and any other notes.

Export data

Export data

Export your historical waitlist and customer data for additional analysis or to import into another marketing system.

Privacy & security

Privacy & security

  • Connections to our app are made with secure SSL/TLS protocols. Data is encrypted in transit to our app servers and database, and data is encrypted at rest in our database. Your password is encrypted and hashed with bcrypt, so no plain text password is ever stored - only you have access to your password.
  • Your customers' privacy is a top priority. We never share any of your customers' information with anyone. We delete all your data 18 months after you close an account. We don't let you export your customers' phone numbers in bulk, since they have not opted into receiving any additional messages.
Support

Support

Email and phone support available for paying customers.

Start Your Free Trial Today!

It takes only a minute to sign up for our no-risk, 14-day free trial, and only a few more minutes to learn how to use our waitlist app and paging system. No credit card required, no commitment. Just 2 weeks to see if it works for your business.

Or, learn more about the features and benefits of our waitlist system.