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Queue Management

How Estimating Wait Times Reduces Average Waits

It may sound counter-intuitive, but research shows that quoting slightly pessimistic wait times can actually reduce your average wait time. Learn why.

Queue Management

Queue Management and the Psychology of Waiting

Managing the psychology of your customers as they wait in line is almost as important as focusing on reducing your queues.

Queue Management

Reduce Your Wait Times with Better Queue Management

An introduction to queuing theory and how understanding queue management can help improve wait times through increasing utilization and decreasing variability.